Hub don't start after upgrade

Answered

Hi i'm trying to upgrade hub from version 1.0.809 to the 2.5 the installation is going smoothly until the service of hub trying to start. The service stops and the upgrade fails. here is the log from the update. I tried start manually service but not luck either, the same if i tried upgrade from version to version. The server is Windows Server 2012 R2 we have on this server installed youtrack and upsource. I tried the clean install the same result.

 

[2016-11-17 21:17:57,831] RollFileWriter [Info] Logging will be redirected to: C:\ProgramData\JetBrains\Hub\logs\launcher-service.log
[2016-11-17 21:17:57,831] LOG [Info] Settings log level from the settings file: debug
[2016-11-17 21:17:57,831] ServiceAction [Debug] ExecuteAction entered
[2016-11-17 21:17:57,831] ServiceAction [Debug] Calling StartServiceCtrlDispatcher
[2016-11-17 21:17:57,832] ServiceAction [Debug] Executing JetServiceMain
[2016-11-17 21:17:57,832] ServiceMain [Debug] Executing JetServiceMain
[2016-11-17 21:17:57,832] ServiceMain [Debug] RegisterServiceCtrlHandler completed
[2016-11-17 21:17:57,832] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:17:57,832] ThreadedServiceTask [Info] CallStartService
[2016-11-17 21:17:57,832] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:17:57,832] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:17:57,832] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:17:57,832] ThreadedServiceTask [Debug] Started service task thread
[2016-11-17 21:17:57,833] ThreadedServiceTask:Thread [Debug] Thread started
[2016-11-17 21:17:57,833] FileServiceSettings [Debug] Loading service settings from C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:17:57,833] FileServiceSettings [Debug] Loaded settings:
<?xml version="1.0" encoding="utf-8"?>
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<!-- DO NOT CHANGE THIS FILE! ALL YOUR CHANGES WILL BE ELIMINATED AFTER AUTOMATIC UPGRADE. -->
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<jetservice>
<name>hub</name>
<displayName>Hub</displayName>
<description>Common Authentication Service</description>
<service-logging file="C:\ProgramData\JetBrains\Hub\logs\launcher-service.log" level="debug"/>
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat run from-service</arguments>
<status-marker>
<started>###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###</started>
</status-marker>
<termination timeout="6">
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat stop</arguments>
</execution>
</termination>
</execution>
</jetservice>
[2016-11-17 21:17:57,833] FileTaskSettings [Info] Parsing service settings
[2016-11-17 21:17:57,833] FileTaskSettings [Debug] Relative paths are resolved with base path: C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:17:57,833] File [Debug] Resolved base path: C:\ProgramData\JetBrains\Hub\conf\internal
[2016-11-17 21:17:57,833] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:17:57,833] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:17:57,833] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat run from-service
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Program stop timeout from settings: 6
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Parsing timeout: 6
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Parsed value: 6.000000
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat stop
[2016-11-17 21:17:57,834] FileTaskSettings [Debug] Service started marker: ###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###
[2016-11-17 21:17:57,834] FileTaskSettings [Info] Program to execute: C:\Windows\system32\cmd.exe
[2016-11-17 21:17:57,834] FileTaskSettings [Info] Program arguments: /c bin\hub.bat run from-service
[2016-11-17 21:17:57,834] FileTaskSettings [Info] Program work dir: C:\Hub\
[2016-11-17 21:17:57,834] FileTaskSettings [Info] Program stop timeout: 360000
[2016-11-17 21:17:57,834] ServiceProcessCommand [Debug] starting process
[2016-11-17 21:17:57,834] ServiceProcessCommand [Debug] stop wait timeout: 360000
[2016-11-17 21:17:57,834] ServiceProcessCommand [Debug] Will call stop command. Termination wait timeout is 360000 milliseconds.
[2016-11-17 21:17:57,834] ProcessCommand [Debug] Starting process
[2016-11-17 21:17:57,834] ProcessCommand [Debug] Starting process: "C:\Windows\system32\cmd.exe" /c bin\hub.bat run from-service (in C:\Hub\)
[2016-11-17 21:17:57,834] ProcessCommand [Debug] Starting process
[2016-11-17 21:17:58,432] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:17:59,032] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:17:59,615] ProcessCommand [Info] Process exited with code: 0
[2016-11-17 21:17:59,633] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:17:59,645] console [Info] java.lang.reflect.InvocationTargetException
[2016-11-17 21:17:59,645] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[2016-11-17 21:17:59,645] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[2016-11-17 21:17:59,645] console [Info] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[2016-11-17 21:17:59,645] console [Info] at java.lang.reflect.Method.invoke(Method.java:498)
[2016-11-17 21:17:59,645] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.doCallMain2(BootstrapUtil.java:51)
[2016-11-17 21:17:59,645] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.callMain2(BootstrapUtil.java:18)
[2016-11-17 21:17:59,645] console [Info] at com.jetbrains.launcher.ep.Bootstrap.main(Bootstrap.java:15)
[2016-11-17 21:17:59,645] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap.main(LauncherBootstrap.java:11)
[2016-11-17 21:17:59,645] console [Info] Caused by: java.lang.NoSuchMethodError: com.jetbrains.launcher.util.CmdUtil.setSystemProperties()V
[2016-11-17 21:17:59,645] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap2.main2(LauncherBootstrap2.java:9)
[2016-11-17 21:17:59,645] console [Info] ... 8 more
[2016-11-17 21:17:59,645] PipeReader [Debug] PipeReader::~PipeReader => inheritor object is disposed!
[2016-11-17 21:17:59,645] ServiceExecuteProcessTask [Error] Service process exited without service stop request
[2016-11-17 21:17:59,646] ThreadedServiceTask:Thread [Debug] Task finished. Interrupted=false.
[2016-11-17 21:17:59,646] ServiceStatus [Debug] Set status to: stopped
[2016-11-17 21:17:59,646] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: stopped
[2016-11-17 21:17:59,647] ServiceStatus::Thread [Debug] Recieved final event. Thread exiting
[2016-11-17 21:17:59,647] ServiceMain [Debug] Stop event processes
[2016-11-17 21:17:59,647] ServiceAction [Debug] Exit ExecuteAction
[2016-11-17 21:17:59,647] JetServiceRunner [Debug] Exited with code 0
[2016-11-17 21:18:33,466] RollFileWriter [Info] Logging will be redirected to: C:\ProgramData\JetBrains\Hub\logs\launcher-service.log
[2016-11-17 21:18:33,466] LOG [Info] Settings log level from the settings file: debug
[2016-11-17 21:18:33,466] ServiceAction [Debug] ExecuteAction entered
[2016-11-17 21:18:33,466] ServiceAction [Debug] Calling StartServiceCtrlDispatcher
[2016-11-17 21:18:33,467] ServiceAction [Debug] Executing JetServiceMain
[2016-11-17 21:18:33,467] ServiceMain [Debug] Executing JetServiceMain
[2016-11-17 21:18:33,467] ServiceMain [Debug] RegisterServiceCtrlHandler completed
[2016-11-17 21:18:33,467] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:18:33,467] ThreadedServiceTask [Info] CallStartService
[2016-11-17 21:18:33,467] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:18:33,467] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:18:33,467] ThreadedServiceTask [Debug] Started service task thread
[2016-11-17 21:18:33,467] ThreadedServiceTask:Thread [Debug] Thread started
[2016-11-17 21:18:33,467] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:18:33,467] FileServiceSettings [Debug] Loading service settings from C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:18:33,468] FileServiceSettings [Debug] Loaded settings:
<?xml version="1.0" encoding="utf-8"?>
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<!-- DO NOT CHANGE THIS FILE! ALL YOUR CHANGES WILL BE ELIMINATED AFTER AUTOMATIC UPGRADE. -->
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<jetservice>
<name>hub</name>
<displayName>Hub</displayName>
<description>Common Authentication Service</description>
<service-logging file="C:\ProgramData\JetBrains\Hub\logs\launcher-service.log" level="debug"/>
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat run from-service</arguments>
<status-marker>
<started>###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###</started>
</status-marker>
<termination timeout="6">
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat stop</arguments>
</execution>
</termination>
</execution>
</jetservice>
[2016-11-17 21:18:33,468] FileTaskSettings [Info] Parsing service settings
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Relative paths are resolved with base path: C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:18:33,468] File [Debug] Resolved base path: C:\ProgramData\JetBrains\Hub\conf\internal
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat run from-service
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Program stop timeout from settings: 6
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Parsing timeout: 6
[2016-11-17 21:18:33,468] FileTaskSettings [Debug] Parsed value: 6.000000
[2016-11-17 21:18:33,469] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:18:33,469] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:18:33,469] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:18:33,469] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:18:33,469] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat stop
[2016-11-17 21:18:33,469] FileTaskSettings [Debug] Service started marker: ###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###
[2016-11-17 21:18:33,469] FileTaskSettings [Info] Program to execute: C:\Windows\system32\cmd.exe
[2016-11-17 21:18:33,469] FileTaskSettings [Info] Program arguments: /c bin\hub.bat run from-service
[2016-11-17 21:18:33,469] FileTaskSettings [Info] Program work dir: C:\Hub\
[2016-11-17 21:18:33,469] FileTaskSettings [Info] Program stop timeout: 360000
[2016-11-17 21:18:33,469] ServiceProcessCommand [Debug] starting process
[2016-11-17 21:18:33,469] ServiceProcessCommand [Debug] stop wait timeout: 360000
[2016-11-17 21:18:33,469] ServiceProcessCommand [Debug] Will call stop command. Termination wait timeout is 360000 milliseconds.
[2016-11-17 21:18:33,469] ProcessCommand [Debug] Starting process
[2016-11-17 21:18:33,469] ProcessCommand [Debug] Starting process: "C:\Windows\system32\cmd.exe" /c bin\hub.bat run from-service (in C:\Hub\)
[2016-11-17 21:18:33,469] ProcessCommand [Debug] Starting process
[2016-11-17 21:18:34,067] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:18:34,349] ProcessCommand [Info] Process exited with code: 0
[2016-11-17 21:18:34,377] console [Info] java.lang.reflect.InvocationTargetException
[2016-11-17 21:18:34,377] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[2016-11-17 21:18:34,377] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[2016-11-17 21:18:34,377] console [Info] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[2016-11-17 21:18:34,377] console [Info] at java.lang.reflect.Method.invoke(Method.java:498)
[2016-11-17 21:18:34,377] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.doCallMain2(BootstrapUtil.java:51)
[2016-11-17 21:18:34,377] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.callMain2(BootstrapUtil.java:18)
[2016-11-17 21:18:34,377] console [Info] at com.jetbrains.launcher.ep.Bootstrap.main(Bootstrap.java:15)
[2016-11-17 21:18:34,377] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap.main(LauncherBootstrap.java:11)
[2016-11-17 21:18:34,377] console [Info] Caused by: java.lang.NoSuchMethodError: com.jetbrains.launcher.util.CmdUtil.setSystemProperties()V
[2016-11-17 21:18:34,377] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap2.main2(LauncherBootstrap2.java:9)
[2016-11-17 21:18:34,377] console [Info] ... 8 more
[2016-11-17 21:18:34,377] PipeReader [Debug] PipeReader::~PipeReader => inheritor object is disposed!
[2016-11-17 21:18:34,377] ServiceExecuteProcessTask [Error] Service process exited without service stop request
[2016-11-17 21:18:34,378] ThreadedServiceTask:Thread [Debug] Task finished. Interrupted=false.
[2016-11-17 21:18:34,378] ServiceStatus [Debug] Set status to: stopped
[2016-11-17 21:18:34,378] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: stopped
[2016-11-17 21:18:34,378] ServiceStatus::Thread [Debug] Recieved final event. Thread exiting
[2016-11-17 21:18:34,378] ServiceMain [Debug] Stop event processes
[2016-11-17 21:18:34,378] ServiceAction [Debug] Exit ExecuteAction
[2016-11-17 21:18:34,378] JetServiceRunner [Debug] Exited with code 0
[2016-11-17 21:19:09,101] RollFileWriter [Info] Logging will be redirected to: C:\ProgramData\JetBrains\Hub\logs\launcher-service.log
[2016-11-17 21:19:09,101] LOG [Info] Settings log level from the settings file: debug
[2016-11-17 21:19:09,101] ServiceAction [Debug] ExecuteAction entered
[2016-11-17 21:19:09,101] ServiceAction [Debug] Calling StartServiceCtrlDispatcher
[2016-11-17 21:19:09,103] ServiceAction [Debug] Executing JetServiceMain
[2016-11-17 21:19:09,103] ServiceMain [Debug] Executing JetServiceMain
[2016-11-17 21:19:09,103] ServiceMain [Debug] RegisterServiceCtrlHandler completed
[2016-11-17 21:19:09,103] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:19:09,103] ThreadedServiceTask [Info] CallStartService
[2016-11-17 21:19:09,103] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:19:09,103] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:19:09,103] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:19:09,103] ThreadedServiceTask [Debug] Started service task thread
[2016-11-17 21:19:09,103] ThreadedServiceTask:Thread [Debug] Thread started
[2016-11-17 21:19:09,103] FileServiceSettings [Debug] Loading service settings from C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:19:09,104] FileServiceSettings [Debug] Loaded settings:
<?xml version="1.0" encoding="utf-8"?>
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<!-- DO NOT CHANGE THIS FILE! ALL YOUR CHANGES WILL BE ELIMINATED AFTER AUTOMATIC UPGRADE. -->
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<jetservice>
<name>hub</name>
<displayName>Hub</displayName>
<description>Common Authentication Service</description>
<service-logging file="C:\ProgramData\JetBrains\Hub\logs\launcher-service.log" level="debug"/>
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat run from-service</arguments>
<status-marker>
<started>###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###</started>
</status-marker>
<termination timeout="6">
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat stop</arguments>
</execution>
</termination>
</execution>
</jetservice>
[2016-11-17 21:19:09,104] FileTaskSettings [Info] Parsing service settings
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Relative paths are resolved with base path: C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:19:09,104] File [Debug] Resolved base path: C:\ProgramData\JetBrains\Hub\conf\internal
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat run from-service
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Program stop timeout from settings: 6
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Parsing timeout: 6
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Parsed value: 6.000000
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat stop
[2016-11-17 21:19:09,104] FileTaskSettings [Debug] Service started marker: ###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###
[2016-11-17 21:19:09,104] FileTaskSettings [Info] Program to execute: C:\Windows\system32\cmd.exe
[2016-11-17 21:19:09,104] FileTaskSettings [Info] Program arguments: /c bin\hub.bat run from-service
[2016-11-17 21:19:09,104] FileTaskSettings [Info] Program work dir: C:\Hub\
[2016-11-17 21:19:09,105] FileTaskSettings [Info] Program stop timeout: 360000
[2016-11-17 21:19:09,105] ServiceProcessCommand [Debug] starting process
[2016-11-17 21:19:09,105] ServiceProcessCommand [Debug] stop wait timeout: 360000
[2016-11-17 21:19:09,105] ServiceProcessCommand [Debug] Will call stop command. Termination wait timeout is 360000 milliseconds.
[2016-11-17 21:19:09,105] ProcessCommand [Debug] Starting process
[2016-11-17 21:19:09,105] ProcessCommand [Debug] Starting process: "C:\Windows\system32\cmd.exe" /c bin\hub.bat run from-service (in C:\Hub\)
[2016-11-17 21:19:09,105] ProcessCommand [Debug] Starting process
[2016-11-17 21:19:09,703] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:19:10,003] ProcessCommand [Info] Process exited with code: 0
[2016-11-17 21:19:10,011] console [Info] java.lang.reflect.InvocationTargetException
[2016-11-17 21:19:10,011] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[2016-11-17 21:19:10,011] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[2016-11-17 21:19:10,011] console [Info] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[2016-11-17 21:19:10,011] console [Info] at java.lang.reflect.Method.invoke(Method.java:498)
[2016-11-17 21:19:10,011] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.doCallMain2(BootstrapUtil.java:51)
[2016-11-17 21:19:10,011] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.callMain2(BootstrapUtil.java:18)
[2016-11-17 21:19:10,011] console [Info] at com.jetbrains.launcher.ep.Bootstrap.main(Bootstrap.java:15)
[2016-11-17 21:19:10,011] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap.main(LauncherBootstrap.java:11)
[2016-11-17 21:19:10,011] console [Info] Caused by: java.lang.NoSuchMethodError: com.jetbrains.launcher.util.CmdUtil.setSystemProperties()V
[2016-11-17 21:19:10,011] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap2.main2(LauncherBootstrap2.java:9)
[2016-11-17 21:19:10,011] console [Info] ... 8 more
[2016-11-17 21:19:10,011] PipeReader [Debug] PipeReader::~PipeReader => inheritor object is disposed!
[2016-11-17 21:19:10,011] ServiceExecuteProcessTask [Error] Service process exited without service stop request
[2016-11-17 21:19:10,012] ThreadedServiceTask:Thread [Debug] Task finished. Interrupted=false.
[2016-11-17 21:19:10,012] ServiceStatus [Debug] Set status to: stopped
[2016-11-17 21:19:10,012] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: stopped
[2016-11-17 21:19:10,012] ServiceStatus::Thread [Debug] Recieved final event. Thread exiting
[2016-11-17 21:19:10,012] ServiceMain [Debug] Stop event processes
[2016-11-17 21:19:10,012] ServiceAction [Debug] Exit ExecuteAction
[2016-11-17 21:19:10,012] JetServiceRunner [Debug] Exited with code 0
[2016-11-17 21:19:16,171] RollFileWriter [Info] Logging will be redirected to: C:\ProgramData\JetBrains\Hub\logs\launcher-service.log
[2016-11-17 21:19:16,171] LOG [Info] Settings log level from the settings file: debug
[2016-11-17 21:19:16,171] ServiceAction [Debug] ExecuteAction entered
[2016-11-17 21:19:16,171] ServiceAction [Debug] Calling StartServiceCtrlDispatcher
[2016-11-17 21:19:16,172] ServiceAction [Debug] Executing JetServiceMain
[2016-11-17 21:19:16,172] ServiceMain [Debug] Executing JetServiceMain
[2016-11-17 21:19:16,172] ServiceMain [Debug] RegisterServiceCtrlHandler completed
[2016-11-17 21:19:16,172] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:19:16,172] ThreadedServiceTask [Info] CallStartService
[2016-11-17 21:19:16,172] ServiceStatus [Debug] Set status to: starting
[2016-11-17 21:19:16,172] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:19:16,172] ThreadedServiceTask [Debug] Started service task thread
[2016-11-17 21:19:16,173] ThreadedServiceTask:Thread [Debug] Thread started
[2016-11-17 21:19:16,173] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:19:16,173] FileServiceSettings [Debug] Loading service settings from C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:19:16,173] FileServiceSettings [Debug] Loaded settings:
<?xml version="1.0" encoding="utf-8"?>
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<!-- DO NOT CHANGE THIS FILE! ALL YOUR CHANGES WILL BE ELIMINATED AFTER AUTOMATIC UPGRADE. -->
<!-- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -->
<jetservice>
<name>hub</name>
<displayName>Hub</displayName>
<description>Common Authentication Service</description>
<service-logging file="C:\ProgramData\JetBrains\Hub\logs\launcher-service.log" level="debug"/>
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat run from-service</arguments>
<status-marker>
<started>###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###</started>
</status-marker>
<termination timeout="6">
<execution>
<workdir>C:\Hub\</workdir>
<program>cmd.exe</program>
<arguments>/c bin\hub.bat stop</arguments>
</execution>
</termination>
</execution>
</jetservice>
[2016-11-17 21:19:16,173] FileTaskSettings [Info] Parsing service settings
[2016-11-17 21:19:16,173] FileTaskSettings [Debug] Relative paths are resolved with base path: C:\ProgramData\JetBrains\Hub\conf\internal\launcher.service.settings.xml
[2016-11-17 21:19:16,173] File [Debug] Resolved base path: C:\ProgramData\JetBrains\Hub\conf\internal
[2016-11-17 21:19:16,173] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:19:16,173] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:19:16,173] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:19:16,173] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat run from-service
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Program stop timeout from settings: 6
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Parsing timeout: 6
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Parsed value: 6.000000
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Program to execute from settings: cmd.exe
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Resolved path to program: C:\Windows\system32\cmd.exe
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Program work dir from settings: C:\Hub\
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Resolved workdir path: C:\Hub\
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Program arguments from settings: /c bin\hub.bat stop
[2016-11-17 21:19:16,174] FileTaskSettings [Debug] Service started marker: ###-STARTED-f0SJK3P4wGKm6dOdWlouxGHLBO5Pogsbq27V7h9M-###
[2016-11-17 21:19:16,174] FileTaskSettings [Info] Program to execute: C:\Windows\system32\cmd.exe
[2016-11-17 21:19:16,174] FileTaskSettings [Info] Program arguments: /c bin\hub.bat run from-service
[2016-11-17 21:19:16,174] FileTaskSettings [Info] Program work dir: C:\Hub\
[2016-11-17 21:19:16,174] FileTaskSettings [Info] Program stop timeout: 360000
[2016-11-17 21:19:16,174] ServiceProcessCommand [Debug] starting process
[2016-11-17 21:19:16,174] ServiceProcessCommand [Debug] stop wait timeout: 360000
[2016-11-17 21:19:16,174] ServiceProcessCommand [Debug] Will call stop command. Termination wait timeout is 360000 milliseconds.
[2016-11-17 21:19:16,174] ProcessCommand [Debug] Starting process
[2016-11-17 21:19:16,174] ProcessCommand [Debug] Starting process: "C:\Windows\system32\cmd.exe" /c bin\hub.bat run from-service (in C:\Hub\)
[2016-11-17 21:19:16,174] ProcessCommand [Debug] Starting process
[2016-11-17 21:19:16,774] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: starting
[2016-11-17 21:19:17,045] ProcessCommand [Info] Process exited with code: 0
[2016-11-17 21:19:17,081] console [Info] java.lang.reflect.InvocationTargetException
[2016-11-17 21:19:17,081] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[2016-11-17 21:19:17,081] console [Info] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
[2016-11-17 21:19:17,081] console [Info] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[2016-11-17 21:19:17,081] console [Info] at java.lang.reflect.Method.invoke(Method.java:498)
[2016-11-17 21:19:17,081] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.doCallMain2(BootstrapUtil.java:51)
[2016-11-17 21:19:17,081] console [Info] at com.jetbrains.launcher.util.BootstrapUtil.callMain2(BootstrapUtil.java:18)
[2016-11-17 21:19:17,081] console [Info] at com.jetbrains.launcher.ep.Bootstrap.main(Bootstrap.java:15)
[2016-11-17 21:19:17,081] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap.main(LauncherBootstrap.java:11)
[2016-11-17 21:19:17,081] console [Info] Caused by: java.lang.NoSuchMethodError: com.jetbrains.launcher.util.CmdUtil.setSystemProperties()V
[2016-11-17 21:19:17,081] console [Info] at com.jetbrains.launcher.ep.LauncherBootstrap2.main2(LauncherBootstrap2.java:9)
[2016-11-17 21:19:17,081] console [Info] ... 8 more
[2016-11-17 21:19:17,081] PipeReader [Debug] PipeReader::~PipeReader => inheritor object is disposed!
[2016-11-17 21:19:17,081] ServiceExecuteProcessTask [Error] Service process exited without service stop request
[2016-11-17 21:19:17,082] ThreadedServiceTask:Thread [Debug] Task finished. Interrupted=false.
[2016-11-17 21:19:17,082] ServiceStatus [Debug] Set status to: stopped
[2016-11-17 21:19:17,082] ServiceStatus::Thread [Debug] Call SetServiceStatus called for: stopped
[2016-11-17 21:19:17,082] ServiceStatus::Thread [Debug] Recieved final event. Thread exiting
[2016-11-17 21:19:17,082] ServiceMain [Debug] Stop event processes
[2016-11-17 21:19:17,082] ServiceAction [Debug] Exit ExecuteAction
[2016-11-17 21:19:17,083] JetServiceRunner [Debug] Exited with code 0

2 comments
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Official comment

Hello, I'm sorry for the long delay. Did you manage to resolve this issue? Here is what we suggest:

1) make sure that you have a backup

2) deinstall the old version

3) manually delete the installation directory (there is some garbage interfering with further upgrades) 

4) make a clean install of the new version and select Upgrade path in the Wizard.

Please let us know if we can help any further, thank you.

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Problem solved thx.

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