Unable to verify email address after changing email

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Hey
Created

Hi JetBrains support team,

I would like to change the email for my JetBrains Hub account.

However after changing that, I am not able to verify the new email address.

Clicking on the link to `send verification email` results in a popup with message `T:500` and an HTTP 500 error.

 

Can you please help?

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Lena Vostrikova
Created

Hello,

I'm Lena from the YouTrack and Hub Team.

Could you please clarify if you are talking about hub.jetbrains.com or your own Hub? 

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Hey
Created

Hi Lena Vostrikova 

I meant changing the email address for hub.jetbrains.com 

Thanks for you help!

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Lena Vostrikova
Created

Thank you for this information. We had a problem and, as I know, we fixed it tonight. Could you please try again? 

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Hey
Created

Hi Lena Vostrikova 

Just for your information I tried it again and it worked for me with my email address updated! 

Thank you for your help!

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Lena Vostrikova
Created

You are welcome! Have a nice day!

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